According to the Law of Ukraine "On Protection of Consumer Rights", the buyer has the right to exchange or return the goods back to the store within 14 days.
There are 2 cases of return or exchange: defective goods (of poor quality) and goods of good quality, which for some reason did not suit the buyer.
Return and exchange of goods of inadequate quality (with marriage).
The buyer has the right to return the goods within 14 days from the date of purchase. For registration, you need to contact us at the contacts listed on the “Contact Information” page and request registration. The manager will tell you how to send the goods to us, and will ask you for a bank card number in case of a return. If the shortage is confirmed, we will issue you a refund or exchange for a similar product.
The process usually takes up to 7 working days, we receive the goods, send another one for an exchange or return funds to your card within 7 days. In this case, we will pay for the return shipping.
Return and exchange of goods of good quality (at the request of the buyer).
The buyer has the right to return the goods within 14 days from the date of purchase. For registration, you need to contact us at the contacts listed on the “Contact Information” page and request registration. The manager will tell you how to send the goods to us, and will ask you for a bank card number in case of a return.
Return conditions: the product has not been used and has no traces of use by the consumer:
scratches, chips, scuffs, stains, etc.;
the goods are fully completed and the factory packaging is preserved;
all labels and factory markings are preserved; the product retains its presentation and its consumer properties.
In this case, the return shipping is paid by the buyer. The process usually takes up to 7 working days, we receive the goods, send another one for an exchange or return funds to your card within 7 days. In this case, we will pay for the return shipping.
In our online store, you can return any item purchased from us.